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Reopening Letter to Our Patients


Dear Parents,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines slowly and as it is safe to do so. While many things have changed, one thing has remained the same: our commitment to your child’s oral health and their safety while being cared for in our office.
As you may know, Gov. Brown issued an executive order on March 18th ordering dental offices in Oregon to close until June 15, 2020 (except for continuing to see dental emergencies) in order to preserve PPE in our state due to the COVID-19 pandemic. We had already made the decision several days before that date to close our office for the protection and safety of our patients, their families, and our team. Dentists were also asked to donate any PPE they had on hand in their offices, and our practice donated many boxes of masks through a PPE drive organized by the Multnomah Dental Society. We made the difficult decision to furlough most of our team during this time. We have continued to see children with urgent dental needs or children having dental emergencies, including tooth pain, trauma, or infection.

On April 23rd, Gov. Brown held a press conference and said she was lifting her original executive order and that dental offices could resume non-urgent care as early as May 1st if they had an adequate supply of PPE. We were glad to hear this news as we have been working hard during this closure to develop new protocols to ensure the safety of our patients and our team upon reopening. Since Gov. Brown’s recent announcement, we have been working with our suppliers to obtain the PPE we will need, which includes hair covers, face shields, N95 masks, and gowns, in addition to our standard PPE that we have always used prior to the COVID-19 pandemic. The higher level of PPE is needed especially for procedures that create aerosols, such as fillings. We met together as a team yesterday to review many new protocols and procedures we are implementing in our office to ensure the safety of our patients and team.

We are excited that we will be opening our office this coming Monday, May 18th to resume non-urgent care for our patients. For now, we need to limit certain aerosol-generating procedures, to preserve the higher level of PPE needed for these procedures until there is a more open supply chain for these critical PPE resources. The good news is there are many procedures that we can resume right away including many of our diagnostic and preventive procedures, as well as procedures like extractions. For now, our schedule will be somewhat limited as we will be seeing far fewer patients each day, in order to allow for social distancing and more time between patients for disinfection of clinical areas, as well as our front office reception area.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA), and goes well above and beyond even what is recommended. Our team is aware that they should never come to work if they are exhibiting ANY SYMPTOMS OF ILLNESS. In addition, we are requiring a daily temperature check for our team each morning before seeing patients that day. We also ask that you reschedule your child’s appointment if you or your child are experiencing any symptoms of illness.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients, their families, and our team. For example:
•  We will ask that you fill out our on-line COVID-19 screening form via within 24 hours of your child’s appointment. We will ask these questions again the day of your child’s visit with us.
•  We will take your child’s temperature and your temperature upon arrival to our office.
•  We have hand sanitizer that we will ask you and your child to use when you enter the office.
•  You may see that our waiting room and clinical areas will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
•  We have a new system for giving children prizes at the end of the appointment to replace the treasure towers.
•  Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
•  We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
•  We will ask you call or text our office upon arrival and to wait in your car until we text or call you when we are ready for you to enter the office for your child’s appointment to limit the number of people in our reception area.
•  We will ask that only one parent/caregiver accompany the child with the appointment, and that no other friends, siblings or relatives come with you.
•  We will ask that you wear a mask while in the office. We will have masks available in the reception area should you need one upon your arrival.
•  Please do not bring any food or drink into the office.
•  All door handles and surfaces in the reception area and the guest bathroom while be wiped and disinfected between patients.
•  Our dentists and clinical staff members will be wearing personal protective equipment (PPE) including gowns, hair covers, masks and face shields for your child’s appointment. We do know that for some children, the increased level of PPE worn by our dentists and clinical staff members may cause your child to become anxious or frightened, and we will do our best, as always, to interact in a fun way with your child to give them the best experience possible despite the need to protect ourselves with an increased level of PPE than we have used in the past. Please note that our office will be on the cooler side, so that our team can tolerate wearing a higher level of PPE throughout the day. Please remember to dress in layers so you and your child are not chilly for their appointment.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep your child, and every patient, safe in our practice. To make an appointment, please call or text our office at 503-284-5678 or e-mail us at

Thank you for trusting us to care for your child(ren). We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Dr. Andrea Beltzner and Dr. Noel Larsen
Pediatric Dentistry of Portland, LLC

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2811 NE Wasco St.
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Pediatric Dentistry of Portland, 2811 NE Wasco, Portland, OR 97232 + (503) 284-5678 + + 10/17/2021 + Associated Words: pediatric dentist Portland OR + pediatric dentist Portland OR +