|We are excited to share some exciting news! We are resuming non-urgent patient care for our patients beginning Monday, May 18. Appointments will be limited due to seeing far fewer patients throughout the day to accommodate for social distancing and heightened infection control throughout our office. Please read
Reopening Letter to Our Patients
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines slowly and as it is safe to do so. While many things have changed, one thing has remained the same: our commitment to your child’s oral health and their safety while being cared for in our office.
As you may know, Gov. Brown issued an executive order on March 18th ordering dental offices in Oregon to close until June 15, 2020 (except for continuing to see dental emergencies) in order to preserve PPE in our state due to the COVID-19 pandemic. We had already made the decision several days before that date to close our office for the protection and safety of our patients, their families, and our team. Dentists were also asked to donate any PPE they had on hand in their offices, and our practice donated many boxes of masks through a PPE drive organized by the Multnomah Dental Society. We made the difficult decision to furlough most of our team during this time. We have continued to see children with urgent dental needs or children having dental emergencies, including tooth pain, trauma, or infection.
On April 23rd, Gov. Brown held a press conference and said she was lifting her original executive order and that dental offices could resume non-urgent care as early as May 1st if they had an adequate supply of PPE. We were glad to hear this news as we have been working hard during this closure to develop new protocols to ensure the safety of our patients and our team upon reopening. Since Gov. Brown’s recent announcement, we have been working with our suppliers to obtain the PPE we will need, which includes hair covers, face shields, N95 masks, and gowns, in addition to our standard PPE that we have always used prior to the COVID-19 pandemic. The higher level of PPE is needed especially for procedures that create aerosols, such as fillings. We met together as a team yesterday to review many new protocols and procedures we are implementing in our office to ensure the safety of our patients and team.
We are excited that we will be opening our office this coming Monday, May 18th to resume non-urgent care for our patients. For now, we need to limit certain aerosol-generating procedures, to preserve the higher level of PPE needed for these procedures until there is a more open supply chain for these critical PPE resources. The good news is there are many procedures that we can resume right away including many of our diagnostic and preventive procedures, as well as procedures like extractions. For now, our schedule will be somewhat limited as we will be seeing far fewer patients each day, in order to allow for social distancing and more time between patients for disinfection of clinical areas, as well as our front office reception area.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA), and goes well above and beyond even what is recommended. Our team is aware that they should never come to work if they are exhibiting ANY SYMPTOMS OF ILLNESS. In addition, we are requiring a daily temperature check for our team each morning before seeing patients that day. We also ask that you reschedule your child’s appointment if you or your child are experiencing any symptoms of illness.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients, their families, and our team. For example:
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep your child, and every patient, safe in our practice. To make an appointment, please call or text our office at 503-284-5678 or e-mail us at firstname.lastname@example.org.
Thank you for trusting us to care for your child(ren). We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Andrea Beltzner and Dr. Noel Larsen
Pediatric Dentistry of Portland, LLC